Privacy Policy

BoxxCentral (Fadeyi Estate off Ilesa Road, Osogbo, Osun State, Nigeria) runs a WhatsApp assistant, BoxxAI, that answers questions about FilmBoxx showtimes and tickets, GymBoxx plans, the Lounge menu and our opening hours. This policy explains what happens to your information when you message us on WhatsApp.

We are the data controller for this information under the Nigeria Data Protection Act 2023.

• Your WhatsApp details: your phone number, the WhatsApp user ID and username (if you have one) that WhatsApp shares with us, your WhatsApp profile name and your language setting.
• Your messages: the text you send us and our replies. If you send a photo, voice note, document, location or reaction, we keep the details WhatsApp gives us about it, such as its type and caption. The assistant does not download or read the files themselves.
• Delivery information: whether our messages were sent, delivered and read, and any delivery errors.
• Assistant records: for each reply, the information the assistant looked up (for example showtimes or menu prices), and technical details such as response time.
• Your messaging preference: whether you have asked us to stop messaging you.

We do not ask for card details, passwords or government ID on WhatsApp. Please don't send them.

• To read your message and reply to it.
• To keep the conversation in context, so the assistant can follow on from what you said earlier.
• To check showtimes, prices, plans and menu items for you on the BoxxCentral website.
• To honour your choice if you ask us to stop messaging you.
• To find and fix problems, prevent abuse and improve the answers the assistant gives.

We use your information because you chose to message us and need it to get a reply, and for our legitimate interest in running and improving the service. We do not sell your information or use it for advertising.

• Meta (WhatsApp):messages travel through the WhatsApp Business Platform. Meta's handling of your information is covered by WhatsApp's own privacy policy.
• Google:the assistant uses Google's Gemini AI to write replies. To do that, your recent messages in the conversation are sent to Google and handled under Google's terms for the Gemini API.
• Our hosting providers: your information is stored on servers we rent to run the service.
• Authorities: only when the law requires it.

Some of these providers may process information outside Nigeria. Where they do, we rely on their contractual and legal safeguards for that transfer.

We keep your details and conversation history for as long as you keep chatting with us, so the assistant can pick up where you left off. Short-lived working data, such as cached showtimes, is cleared automatically within minutes.

When you ask us to delete your information, we delete your contact record, your messages and the related assistant records. We may keep a record that you opted out, so we don't message you again.

To have your information deleted:

• Email info@boxxcentral.com with the subject “Delete my WhatsApp data” and the phone number you messaged us from, or
• Send “delete my data” to us on WhatsApp or call +234 706 349 2072.

We will confirm once it is done, within 30 days. To stop receiving messages without deleting anything, send STOP in the chat. Send START to opt back in.

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. You can also complain to the Nigeria Data Protection Commission.

Your information is stored on access-controlled servers, and only BoxxCentral staff who need it can see it. Every message WhatsApp sends us is checked to confirm it really came from WhatsApp.

If we change this policy, we will update the date at the top of this page. For any privacy question, email info@boxxcentral.com or call +234 706 349 2072.